Sometimes the qualities that make the biggest difference in the workplace are also the simplest: being patient, offering help, sharing what you know, and treating people with kindness. Those qualities are at the heart of why Crystal Evans, Adjuster, has been named Fleet Response Employee of...
First notice of loss is the first report of an accident or vehicle damage to whoever administers the claim. For a fleet, it sets every downstream process in motion, from repair routing and liability evidence to recovery. What gets captured at intake can determine what...
At Fleet Response, great service starts with employees who care about the work they do and the people they work with. This month, we’re proud to recognize Taylor Kleman, Third Party Sr. Claims Representative, as our Employee of the Month. What makes the recognition even more...
Here's a situation every fleet manager knows: a driver gets into an accident, or a vehicle needs repairs, and until it's back on the road, someone needs a replacement. Many fleet companies treat this task as secondary. They address it only after completing other priorities, prolonging...
When a fleet accident happens, most of the time it leads to two outcomes: a repair bill and a chance to recover that cost from the responsible party. Collecting your insurance claim depends entirely on what your driver captures in the first few minutes at...
Some of the biggest contributions to a team happen behind the scenes. They're made by people who are always willing to lend a hand, share their knowledge, and help others succeed. That's exactly what makes Russell Galland, Third Party Claims Specialist, such a valued member...
At Fleet Response, we're fortunate to have team members who consistently go above and beyond for both our clients and one another. This month, we're excited to recognize Nicole Cantrell, Third Party Claims Specialist, as our Employee of the Month. For Nicole, the recognition is both...
A delivery driver making 60 stops a day works a completely different job than a driver running one long haul. More stops mean more curbs, more backing, more open doors, and more chances for something to go wrong. Generic safety programs were never designed for...
As another successful summer internship comes to a close, Fleet Response proudly recognizes the hard work, collaboration, and creativity demonstrated by our 2026 intern class. Throughout the summer, our interns gained hands-on experience across departments including Claims, Subrogation, Client Engagement, Safety, Accounting, Information Technology, and more....
Every time a customer's vehicle gets damaged on your property, the clock starts. How fast you respond, how you investigate, and how you settle all determine what that claim ends up costing you. Fleet Response pulled the numbers from its own client portfolio to show...