Subrogation Management Services

At Fleet Response, subrogation management is our specialty. We’re staffed to do it every day, with trained, experienced subrogation specialists, extensive knowledge of relevant state regulations and aggressive application of best practices. [Related Article: Best Practices in Subrogation]

Our standards for information collection, contacting responsible parties and managing each step in the process at the first reasonable moment allow us to claim some of the highest returns and shortest cycle times in the industry.

Finally, Fleet Response gets paid when you get paid, so we have an incentive to work harder and recover more money on your behalf.

Fleet Response’s subrogation management services are based on these promises.

  • Flexibility: We treat each subrogation claim as the unique case it is, following it through each step of the way for a prompt, satisfactory resolution.
  • Visibility: With real-time online access to every subrogation claim we’re pursuing on your behalf, you’ll never wonder about the status of a file.
  • Accountability: We provide clear reports on the outcome of each claim, and compare receipts with the original demand so you’ll know the job has been done right.


FLEET RESPONSE VISIBILITY is an exclusive, proprietary, custom built online tool offering access to real-time subrogation data 24 hours a day, 7 days a week. It was created and is maintained by our in-house team of application developers, which allows customer specific customizations as requested.

VISIBILITY Features include:

  • Password protected access to an unlimited number of users designated by your company including restricted access by corporate structure or system rights
  • Access to all pertinent subrogation management information including claim status, amounts requested/received, payment received dates, and at-fault party information
  • Access to multiple standard ad-hoc reports
  • Customizable StatCenter to view charts and graphs
  • Ability to communicate with Fleet Response representatives
  • System training offered anytime

Program Features

A Fleet Response Subrogation Specialist reviews every claim to determine the at-fault party, preventability and to assign an incident reason code. If subrogation potential exists, they will begin to contact the responsible parties to start the restitution process.

Our Subrogation Program includes:

  • Review of every claim by a Subrogation Specialist to determine fault and responsibility
  • Extensive research and review of state laws and regulations
  • Immediate contact with responsible parties to demand restitution
  • Retrieval of a police report and other information to support recovery efforts
  • Electronic tracking to ensure accuracy, accountability, and prompt recovery
  • Provision of regular management updates to validate effort and integrity
  • Custom reporting