Corporate History


Fleet Response provides claims management, accident management, driver safety training, subrogation and other high-value services to:

  • Companies that self-insure physical damage to truck and automotive fleets
  • Specialty insurers seeking outsourced support to meet customer service and profitability requirements
  • Delivery contract services challenged to meet the safety certification requirements of customers.

Built from an insurance background, we helped to create today’s risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation.

Our brand promise is:

Flexibility: Customizing processes, programs and reporting to your needs, and supporting them with deep knowledge and a well-trained team.

Visibility: Providing best-in-class technology that allows immediate access to the current details of any claim or action – plus ready availability of broad performance metrics that support your company’s unique requirements.

Accountability: Making it our job to build a close partnership that supports your business, exceeds expectations and is as easy as working with your own team.


Fleet Response is a family-owned company that was founded by Ron Mawaka, Sr. in Cleveland, Ohio, in 1986 as Rental Concepts Inc. (RCI). 

The original focus of the organization was to manage temporary business rentals. However, as the needs of our clients evolved, so did RCI, expanding in 1997 to include accident and maintenance management programs under the name Integrated Vehicle Systems (IVS).

In 2003, RCI and IVS combined to create Fleet Response, one company that offers comprehensive custom fleet services. A full safety program was added in 2005, and in 2012 we launched FleetSuite®, a proprietary online tool offering real-time access to claims, maintenance and safety data.

Fleet Response has grown steadily based on the value we offer to customers, and continues to operate on the founding principles of innovation, professionalism, accountability and effectiveness. Our clients include Fortune 500 companies with fleets ranging from 50 to 25,000 vehicles. With a nationwide network of vendors and more than 500,000 vehicle service providers, Fleet Response clients include insurance companies along with corporate, truck, rental, heavy equipment and government fleets.

Fleet Response has more than 300 employees who provide support for accident, maintenance, and safety programs. Our company has been named a Plain Dealer and Ohio Business Magazine Top Workplace and featured as a growing firm in Crain’s Cleveland Business. We are a member of NAFA, RIMS, NAMIC and the National Association of Subrogation Professionals. We are I-CAR Gold certified, and every adjustor is I-CAR Platinum trained and ASE certified.

1986 - 1989

February '86

Rental Concepts Inc. was founded by Ron Mawaka Sr. with three employees, two suppliers and services at 200 locations.

February '86


Offices located on Bagley Rd., Olmsted Falls, OH

February '86


Ron Mawaka Sr. becomes President and CEO

March '86


Myron Zadony becomes Executive Vice President

April '86


First Accounts Receivable Check: Westview Electric Corporation

May '86

First Commission Check: Replacement Rent-A-Car, Inc.

June '86


Ron Mawaka, Sr. becomes member of NAFA

January ' 89

RCI forms a partnership with 776 Corporation,
dba Airways Rent-A-Car with two locations in Cleveland.

RCI offices move to:
6862 Engle Road, Suite 211
Middleburg Heights, OH

January '89

RCI’s First Brochure

February '89

RCI brochure highlighting van rentals

December '89

RCI partners with its 500th client

1990 - 1994

Januaury '90

From the beginning, client feedback and customer service has always been a priority

May '92

Marketing campaign targeting temporary rentals


RCI reaches 5 million in revenue



May '94

RCI privately invests in accident management services

June '94

Brochure outlining the time and cost savings customers experience with RCI

June '94

RCI celebrates its 10th Anniversary. RCI has 16 employees, 150 suppliers and services 3000 locations.

October '94

RCI partners with its 1,000th client

1995 - 1999

May '96

RCI goes global and is now available via the Worldwide Web


RCI expands services to include all aspects of fleet management:

• Accident Management
• Maintenance Management
• Subrogation

The new services provided under the name Integrated Vehicle Systems, a division of RCI.


RCI creates On-line Information Service (OLIS)

OLIS provides information regarding accident claims that clients can use to oversee claims and the repair process. Using OLIS, clients can search for a claim, view cost and status information of a claim, give approvals for processes and generate reports.

February '98

RCI moves to:

6929 W. 130th, Suite 400, Parma Heights, OH

March '98

Ron Mawaka, Sr. becomes RCI’s CEO & Board Chairman.
Scott Mawaka becomes National Sales Manager.

July '98


Myron Zadony becomes member of NAFA



2000 - 2004



January '01

Myron Zadony becomes President

February '01


RCI celebrates its 15th Anniversary


Scott Mawaka becomes Executive Vice President.

Fleet Response attends 40th RIMS (Risk and Insurance Management Society) Annual Conference in New Orleans.


RCI reaches 30 million in revenue


Fleet Response moved to:
4141 Rockside Road, Independence, OH


November '03

Rental Concepts Inc. and Integrated Vehicle Systems combine under one name, Fleet Response. The name change is part of a corporate identity restructuring designed to integrate the companies’ comprehensive services.


Fleet Response Mission:

It is the mission of Fleet Response to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence.



December '03

Fleet Response hosts Inaugural Advisory Board Meeting

The goals of Advisory Board Meetings were, and continue to be, to strengthen current relationships, receive input on continuous improvements within Fleet Response and the services provided, facilitate a round-table discussion with Risk/Fleet managers to discuss services, both existing & potential, that will benefit our clients and provide product education and promotion.

September '04

Fleet Response receives I-Car Certification


Fleet Response joins National Safety Council

The National Safety Council saves lives by preventing injuries and deaths at work, in homes and communities, and on the roads through leadership, research, education and advocacy.


2005 - 2009

February '05

Fleet Response receives SAS 70 Certification

SAS No. 70 (also commonly referred to as a “SAS 70 Audit”) is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes. In today’s global economy, service organizations or service providers must demonstrate that they have adequate controls and safeguards when they host or process data belonging to their customers.

June '05

Fleet Response offers Comprehensive Safety Program Driver History Profile (DHP)


Using DHP, Fleet Response evaluates accident trends and make recommendations to minimize risk, liability and possible litigation. Driver History Profile includes: Request and review motor vehicle records electronically, assigning points according to motor vehicle record and accident infractions, safety training assignment and management, electronic notification of risk change to management and of training class requirements to drivers, web-based and behind-the-wheel training, nightly update of accident claim information, multiple search engines and reporting options, administrative tools including user and password maintenance.

February '06

Fleet Response celebrates 20th Anniversary
with 56 employees


December ' 06


Fleet Response moves corporate office to:
Corporate Plaza
6450 Rockside Woods Blvd.
S. Suite 250
Independence, OH

February '08

Myron Zadony becomes Co-Chairman

Scott Mawaka announced President & COO

June '08

Ownership re-structure

Ron Mawaka

Ron Mawaka

Myron Zandony

Myron Zandony

Claude Nolty

Claude Nolty

August '08

Fleet Response Hosts Inaugural Summit




Fleet Response reaches 50 million in revenue


October '09

Office Expansion at Corporate Plaza



July '10

Fleet partners with it’s DHP clients to provide partner training to over 50,000 drivers.

December '10

Fleet recognized as one of the fastest growing companies in Northeastern Ohio on the Weatherhead 100 list




January '11

Fleet Response reaches 58 million in revenue

February '11

Fleet celebrates its 25th anniversary with 72 employees



August '11

Fleetsuite launched

December '12

Allison Lanzilotta named “Top Women in Fleet” by Automotive Fleet


January '13

SOC2 certification



Introduced ability for managers to complete repair approvals on mobile devices


August '14

Fleet Response reaches 100 million in revenue


October ‘14

Office expansion Moved to Corporate Plaza December 2006 and original space was 11,700 square feet

October 2009 Fleet Response added 4,200 square feet

2014 Fleet Response added 7,800 sq. ft. for a total of 23,700 square feet




1st annual Ron and Fran Mawaka Employee of the Year Ceremony

June '15

Named a 2015 “Top Workplace” by the Cleveland Plain Dealer

August '15

Featured in Crain’s Cleveland Business as a “Growing firm, ‘small company feel” and featured as Top Family Owned Business

December '15

New corporate branding style guidelines and updated company website


Fleet celebrates its 30th anniversary with 107 employees


March '16

Hosts NAFA Great Lakes Chapter Meeting at Fleet Response Headquarters

June '16

Hosts Client Appreciation event and celebrates Cavs NBA Championship

August '16

Fleet Response recognized as a Weatherhead Centurions winner

2018 - 2019

June '18

Fleet Response Named a “Top Workplace” by Cleveland Plain Dealer for the 3rd time

September '18

Fleet Response recognized Received the Family Business Achievement Award by Smart Business


Fleet Response Mobile is live and available in the app store. Drivers have the ability to report a claim, request roadside assistance, request glass repairs, and scan their VIN bar code.


DHP Mobile is live and available in the app store. Drivers have the ability to complete online training, provide license information, and complete policy and MVR signoffs.

January '19

Our online tool, Visibility is launched to
provide real time access to data analytics.

June '19

Insurance CIO Outlook Top 10 Claims Processing and Management Service Provider

June '19

Named one of the Best Workplaces in Ohio by Ohio Business Magazine

December '19

Fleet Response grows to 185 employees and 170 million in revenue

2020 - 2021

June' 20

Fleet Response Wins Three Communicator Awards for Fleet Response Mobile

June '20

Fleet Response has been named a 2020 Top Workplace by the Cleveland Plain Dealer. The 2020 award marks the fourth year.

August '20

Fleet Response has been recognized as a “Best Workplace in Ohio” by Ohio Business Magazine for the second consecutive year.

September '20

Fleet Response Breaks Ground at New Headquarters in Hudson, Ohio.

September '20

Fleet Response named a NorthCoast 99 Winner.


Fleet Response presented with the 2020 Family Business Achievement Award.

September '20

Fleet Response Takes Claim #1,000,000

October '20

Scott Mawaka recognized by Corporate College as a 2020 Smart 50 Award Honoree.

February '21

Fleet Response celebrates its 35th Anniversary with 195 employees.

June '21

Fleet Response wins Communicator Award of Distinction from the Academy of Interactive and Visual Arts for “Best User Interface” for the Fleet Response Mobile App.

June '21

Fleet Response Named a 2021 Top Workplace by the Cleveland Plain Dealer for the 5th time.

August '21

Fleet Response recognized with Ohio Best Workplace Award for the 3rd consecutive year.

September '21

Fleet Response named a 2021 Northcoast 99 Award Winner for the 2nd consecutive year.

September '21

Fleet Response presented with the 2021 Family Business Achievement Award.

November '21

Fleet Response celebrates opening of new headquarters location: 695 Boston Mills Road, Hudson, OH.

December '21

Fleet Response aquires Paragon Subrogation Services, LLC.

2022 - 2024

March '22

Fleet Response awarded Ohio Success Award by Ohio Business Magazine for the 3rd year.

June '22

Fleet Response recognized with Ohio Best Workplace Award for the 4th consecutive year.

June '22

Fleet Response named a 2022 Top Workplace by the Cleveland Plain Dealer for the 6th time.

August '22

Allison Lanzilotta promoted to President.

September '22

Fleet Response named a 2022 Northcoast 99 Award Winner for the 3rd consecutive year.

September '22

Fleet Response hosts 1st Client Event at our new headquarters location in Hudson, OH.

October '22

Scott Mawaka and Allison Lanzilotta named in Ohio 500’s list of most influential leaders.

November '22

Fleet Response named 2022 Family Business Achievement Award Honoree.

March '23

Fleet Response receives Ohio Success Award for the 4th consecutive year.

April '23

Fleet Response named 2023 Smart Culture Award Honoree.

June '23

Fleet Response launches 6th annual internship program, with our largest class of 19 interns.

June '23

Fleet Response named 2023 Top Workplace by the Cleveland Plain Dealer.

September '23

Fleet Response named 2023 Northcoast 99 Award Winner.

October '23

Fleet Response presents the Marque Moments Event in Cleveland during our Strategies Summit Client Event.

October '23

Fleet Response President, Allison Lanzilotta named in Ohio 500’s list of most influential leaders.

December '23

Fleet Response grows to 367 employees and $350 million in revenue.