Fleet Response is a family-owned company that prides itself on hiring dedicated employees who provide excellent customer service to our clients.
Senior Manager of Client Engagement
Fleet Response is a leader in customized claims management solutions for corporations with fleet vehicle. Our team prides ourselves on providing visibility, accountability and flexibility in all programs and services.
The Senior Client Engagement Manager is a direct report to the Fleet Response Director of Business Development. This role collaborates regularly with Sales, Client Services, and IT Team members. Responsibilities include strategizing on existing and new ways to retain and build client relationships, making sure all tasks of the team are accurately delivered, presenting to key clients regularly, consulting on existing programs and working to enhance programs, products and processes. This program exists to review client programs, discuss evolving needs and offer ongoing feedback regarding trends, analysis and to offer program recommendations
Specific responsibilities include, but are not limited to:
Ensuring client service expectations are met and exceeded
Routinely schedule, coordinate, lead client meetings and presentations
Routinely communicate internally the results of client meetings and action items to make sure the tasks are completed timely and all departments are informed
Answers questions, recommends services to address customer concerns and responds to client requests
Evaluates repeated client requests to determine integration into standard processes/procedures and conducts data reviews to identify areas of improvement.
Bachelor’s degree or equivalent work experience
Workday/Job Code Description
Executes all elements of the Fleet Response Client Engagement program including developing, coordinating, and managing formal client interactions.
Responsible for overall delivery and management of the client service experience
Accountable for proactive client service, client advocacy, transition management, and problem resolution to improve the client experience.
Responsible for client contact management, direct client contact
Responsible for transition and coordination of clients Fleet Response claim management programs
Responsible for knowledge and experience associated with Client Engagement Management expanding the ability to manage the daily processes of an organization, creating operating efficiencies, understanding/designing work flows, while simultaneously focusing on future initiatives and their impact to both the market and Fleet Response as a whole.
If interested, please e-mail your resume to email@example.com.
Call Center Representative
This position works in a fast-paced environment, taking inbound calls from corporate clients regarding auto accidents and car rental reservations. There is a potential of multiple growth positions being available. Call center experience preferred. The best candidate will also possess strong typing and spelling skills. The working hours of the Call Center are Monday – Friday, 8:00a.m. – 8:00p.m.
We are also interested in bilingual candidates. This candidate must be able to speak, read and type English and Spanish proficiently.
If interested, please e-mail your resume to Christy Jones, Call Center Manager, at firstname.lastname@example.org.