Cleveland, Ohio, October 17, 2018—Fleet Response employees participated in a fundraiser and the Walk to End Alzheimer's® to raise money and awareness in support of the Alzheimer’s Association. For the first two weeks of October employees had the opportunity to purchase tickets for a chance to...
Fleet Response’s Leadership Exploration and Development Team (LEaD) hosted a fun-filled week with games, activities and prizes for all employees. The activities highlighted our client partnerships but more importantly recognized the dedicated work of our talented employees. Each day started with an email message from...
Fleet Response is proud to announce Andrew Gould, Call Center Representative II, as the Outstanding Performance Award Winner for September 2018. Andrew has a vast knowledge of Heavy Equipment Claims and he is very good and explaining to even senior reps on when to use what...
In the day-to-day monotony of any job, it’s easy to get bogged down by the endless workload and forget the real impact that your work may have on another person. At Fleet Response, we strive to help our employees feel the direct positive impact that their...
Scope This privacy policy applies to any website, application, service, or tool provided by Rental Concepts Inc. dba Fleet Response (Fleet Response) where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices. Purpose for Nonpublic Information Collection The Fleet Response...
Fleet Response understands the power of customer service feedback and actively uses it to increase employee morale, find coaching opportunities, and support our customer first culture. After each repair, an email is sent to drivers and managers asking that they provide comments and rate our customer...
When an employee in a company vehicle reports an accident, the call center’s priority should be to address the immediate safety and health of those involved. But what happens in the next 10-15 minutes can have a big impact on how much the claim ultimately costs....
Exclusive Content Q1 2018 This report shares key performance measures for fleet and risk managers, including accident and claim data, repairs, salvage, cycle times and safety. Click here to read the full report This information is the copyright of Fleet Response. If you’d like to share it with...
Fleet Response is proud to announce Lisa Grose, Sr. Call Center Representative, as the Outstanding Performance Award Winner for August 2018. Lisa started with Fleet Response in 2015 and has moved from Call Center Representative to Sr. Representative. Throughout her time here Lisa has learned a...
Fleet Response attended a breakfast on September 6th. Attendees included 2018 Employee of the Year finalists, and members of the Fleet Response Executive Leadership Team. The honorees will be showcased at the 2018 Family Business Conference and will explore perspectives from both industry experts and actual family business...