In the excitement of Customer Service Week 2019, we wanted to focus on the customer experience here at Fleet Response. Fleet Response has grown to become the leader in custom designed claims and safety management services, offering the most efficient and cost-effective of outsourced solutions....
Employee News / 20.09.2019
JAMES RUFFING SELECTED AS THE OUTSTANDING PERFORMANCE AWARD WINNER FOR AUGUST 2019
Fleet Response is proud to announce James Ruffing as the Outstanding Performance Award Winner for August. For 16 years, James has served our clients in multiple capacities to include Call Center, Claims, Heavy Equipment Claims, Subrogation, and as the Team Lead for the Maintenance Department. He...
Case Studies and White Papers / 12.08.2019
Fleet Response built a customized claims management program traditional TPAs couldn’t offer
A national chain of auto service shops needed help managing its self-insured garagekeepers liability claims. Unable to handle the high-volume of low-cost claims, its TPA went the extra mile to find a partner that could. If you run an auto repair business and drop a wrench...
Case Studies and White Papers / 12.08.2019
Beyond Fleet Safety Certified – Tips to Minimize Accidents
When you manage a fleet of vehicles, accidents are about more than personal liability; it’s a matter of public safety. Fleet managers have a responsibility to ensure fleet safety training remains a top priority for their organization. “Companies are either good or lucky,” says Jerry Veres, Certified...
Case Studies and White Papers / 09.08.2019
Fleet Response Gathers User Feedback and Celebrates Partnerships at Annual Event
Fleet Response hosted corporate fleet, risk and safety managers from across the country at their annual Client Appreciation Event on August 6-8 at their corporate offices in Cleveland, Ohio. This annual event includes an all-day corporate open house for clients to visit with their dedicated...
Fleet Response, Specialized Auto Third Party Administrator (TPA) offering claims, safety, and compliance solutions for your fleet, risk, and safety teams, presented one Platinum and four Gold Milestone Awards to clients for their extended partnership efforts from the last five to sixteen years. Scott Mawaka and...
Chantal Miller, Senior Subrogation Specialist, has been a valuable member of the Fleet Response team for 17 years. When she started at Fleet Response, Chantal was in the Call Center. After a year, she transitioned to the Subrogation Department where she’s stayed ever since. Chantal demonstrates...
Employee News / 23.07.2019
2019 Jarvis Landry Sports Challenge
Fleet Response families participated in the Jarvis Landry Sports Challenge, an event to raise funds for the local chapter of the Cystic Fibrosis (CF) Foundation, by competing in a series of sports challenges. Jarvis Landry, Cleveland Browns wide receiver, serves as an honorary chair with the...
Preventing damage to your brand from unresolved third-party claims Third-party claims that arise from fleet activity put a company’s good name on the line. Even small ones require fast processing and white-glove care to achieve the best outcome. Many companies put their brand at risk...
Felicia has been a valuable member of the Fleet Response team for almost ten years, as an Accounting Specialist. Felicia demonstrates the Fleet Response values of Accountability, Flexibility, and Visibility. She will happily coach fellow team members when needed and maintains a positive helpful attitude. Felicia...