Fleet Response Announces Vice President of Client Services and Director of Client Development

Cleveland, Ohio, December 2019 — Fleet Response is proud to announce Roger Cervenka has been promoted to Vice President of Client Services and Kari Hagan has been promoted to Director of Client Development.

Roger Cervenka, Vice President of Client Services

Roger will continue to oversee all of the day-to-day operations and personnel of Fleet Response’s Client Services Departments operations groups and provide strategic direction as part of the Fleet Response leadership team. Roger joined Fleet Response in 2016 as the Director of Client Services, with a focus on increasing the effectiveness of standard and customized client specific operating procedures within the Call Center, Claims, Adjusters/Maintenance, Subrogation, and Salvage departments. Roger has extensive experience within the insurance field holding numerous leadership roles within Subrogation, Salvage, and Field Claims.

“Roger’s background in the insurance industry has been an asset to Fleet Response. His knowledge and expertise managing a variety of claim types along with his ability to coach and manage his team has contributed to the growth Fleet Response has experienced these past several years,” says Allison Lanzilotta, Executive Vice President. “Roger’s promotion to Vice President of Client Services is well deserved and we are glad to have him as part of the Fleet Response team.”

“I’m extremely honored and truly grateful to belong to such a wonderful company. Our customers and our people are the best around,” said Roger Cervenka. “I’m excited about the future direction of the company and look forward to helping us continually achieve more and reach new heights.”

Kari Hagan, Director of Client Development

Kari will continue to manage the onboarding of new clients, product development, the Safety Operations Team and the newly created Business Analyst Team. Kari joined Fleet Response in 2014, and has held positions as a Business Development Coordinator, Business Development Supervisor and most recently Manager of Business Development. Kari has displayed a consistent commitment to Fleet Response through her leadership capabilities, and willingness to exceed expectations. Kari’s dedication to the company has shown with her ability to guide her team internally while contributing to Fleet Response’s goal of providing the best customer service in the industry.

“Kari has been growing in her responsibilities regarding client onboarding and product development,” says Lanzilotta. “She is critical to creating custom deliverables to our clients and I am thrilled to see her take on this new role and expand her team to further service our clients.”

“I’m excited to continue my career at Fleet Response,” said Kari Hagan. “Helping to drive and lead our growth and expansion in capabilities and services to our clients.”


About Fleet Response

Established in 1986, Fleet Response is a Specialized Auto Third Party Administrator (TPA) offering claims, safety, and compliance solutions for your fleet, risk, and safety teams. Our services include first party auto, third party property, and general liability claims management as well as subrogation services. Our goal is to manage all aspects of the claims process with a focus on controlling costs and cycle time.