27 May Fleet Response Announces Director of Client Services and Manager of Client Engagement
Cleveland, Ohio, May 27, 2016 —Fleet Response is excited to announce Roger Cervenka has been named as Director of Client Services. Dan Santora, formerly Manager of Client Services, has accepted a new role as Manager of Client Engagement.
Roger’s responsibilities include oversight of the day-to-day operations and personnel of Fleet Response’s Client Services Department. With the recent addition of a Client Engagement Department, Roger will be able to focus on increasing the effectiveness of our standard and customized client specific operating procedures within the Call Center, Claims, Adjusters/Maintenance, Subrogation, and Salvage.
“I’m very excited to take on this role with Fleet Response and contribute to the continued growth and success of the company,” Roger said.
Prior to joining Fleet Response, Roger spent 14 years with Progressive Insurance, where he held numerous leadership roles within Subrogation, Salvage, and Field Claims.
As Manager of Client Engagement, a newly developed role at Fleet Response, Dan’s focus will be on producing additional valuable deliverables to existing Fleet Response clients. His responsibilities include coordinating service calls, assisting with client reporting needs, leading the rollout of new clients, and executing custom client processes and requests.
“I’m looking forward to this new role which will allow me to continue to develop our current client relationships and take our client engagement program to the next level,” Dan said.
Dan joined Fleet Response in 2007 and prior to stepping into the Manager of Client Engagement role he served as the Manager of Client Services. Before joining Fleet Response, Dan worked at Liberty Mutual Insurance Group where he gained extensive experience handling large exposure cases including fatalities, serious injuries and significant coverage issues.
“Fleet Response is pleased to welcome Roger to our team and excited for Dan to take on his new role,” says Allison Lanzilotta, Executive Vice President. “Their experience within the insurance industry provides a huge asset to Fleet Response and we are looking forward to the continued development of both our Client Services and Client Engagement Departments”.