Fleet Response is a family-owned company that was founded by Ron Mawaka Sr. in Cleveland, Ohio, in 1986 as Rental Concepts, Inc. (RCI).

The original focus of the organization was to manage temporary business rentals. However, as the needs of our clients evolved, so did RCI, expanding in 1997 to include accident and maintenance management programs under the name Integrated Vehicle Systems (IVS).

In 2003 Rental Concepts, Inc. and Integrated Vehicle Systems combined to create Fleet Response, one company that offers comprehensive custom fleet services. A full safety program was added in 2005, and in 2012 we launched FleetSuite, an exclusive, proprietary, custom-built online tool offering access to real-time claims, maintenance and safety data at any time.

Over the years, Fleet Response has steadily grown and continues to operate on the founding principles of innovation, professionalism, accountability and effectiveness. Our clients include Fortune 500 companies with fleets ranging from 50 to 25,000 vehicles.

Through a nationwide network of vendors and more than 30,000 vehicle service providers, Fleet Response clients include insurance companies along with corporate, truck, rental, heavy equipment and government fleets.

Fleet Response has been named a Plain Dealer Top Workplace and featured as a growing firm in Crain’s Cleveland Business. We are a member of NAFA, RIMS, NAMIC and the National Association of Subrogation Professionals. We are I-CAR Gold certified, and every adjustor is I-CAR Platinum trained and ASE certified. We currently have more than 100 employees who provide support for accident, maintenance, and safety programs.

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The goals of the Fleet Response Advisory Board are to strengthen current relationships, receive input on continuous improvements within Fleet Response and the services provided, and facilitate round-table discussions with fleet/risk managers to discuss existing and potential services that will benefit our clients and provide product education and promotion.


Scott SwisherAmerican Residential Services Lisa BauerT-Mobile USA, Inc.
Bret WatsonSprint Pam O’MealyDaiichi-Sankyo
Lee MillerBoehringer Ingelheim Corporation Rachel SparksServiceMaster
Ray AllettoUnited Rentals Mike HertelLSO – Lone Star Overnight
Jim KesslervRide Keith ScolanIllinois Tool Works
Abe StephensonDish Network Mark DvoroznakThe Sherwin-Williams Company
Frank CiurlinoBimbo Bakeries USA Jason JakubsonThe Scotts Miracle-Gro Company
Lynda DinwiddieLaboratory Corporation of America  
1986 - 1989

February '86

Rental Concepts Inc. was founded by Ron Mawaka Sr. with three employees, two suppliers and services at 200 locations.

February '86


Offices located on Bagley Rd., Olmstead Falls, OH

February '86


Ron Mawaka Sr. becomes President and CEO

March '86


Myron Zadony becomes Executive Vice President

April '86


First Accounts Receivable Check: Westview Electric Corporation

May '86

First Commission Check: Replacement Rent-A-Car, Inc.

June '86


Ron Mawaka, Sr. becomes member of NAFA

January ' 89

RCI forms a partnership with 776 Corporation,
dba Airways Rent-A-Car with two locations in Cleveland.

RCI offices move to:
6862 Engle Road, Suite 211
Middleburg Heights, OH

January '89

RCI’s First Brochure

February '89

RCI brochure highlighting van rentals

December '89

RCI partners with its 500th client

1990 - 1994

Januaury '90

From the beginning, client feedback and customer service has always been a priority

May '92

Marketing campaign targeting temporary rentals


RCI reaches 5 million in revenue

May '94

RCI privately invests in accident management services

June '94

Brochure outlining the time and cost savings customers experience with RCI

June '94

RCI celebrates its 10th Anniversary. RCI has 16 employees, 150 suppliers and services 3000 locations.

October '94

RCI partners with its 1,000th client

1995 - 1999

May '96

RCI goes global and is now available via the Worldwide Web


RCI expands services to include all aspects of fleet management:

• Accident Management
• Maintenance Management
• Subrogation

The new services provided under the name Integrated Vehicle Systems, a division of RCI.


RCI creates On-line Information Service (OLIS)

OLIS provides information regarding accident claims that clients can use to oversee claims and the repair process. Using OLIS, clients can search for a claim, view cost and status information of a claim, give approvals for processes and generate reports.

February '98

RCI moves to:

6929 W. 130th, Suite 400, Parma Heights, OH

March '98

Ron Mawaka, Sr. becomes RCI’s CEO & Board Chairman.
Scott Mawaka becomes National Sales Manager.

March '98

Ron Mawaka, Sr. becomes RCI’s CEO & Board Chairman.
Scott Mawaka becomes National Sales Manager.

July '98


Myron Zadony becomes member of NAFA



2000 - 2004



January '01

Myron Zadony becomes President

February '01


RCI celebrates its 15th Anniversary



Scott Mawaka becomes Executive Vice President.

Fleet Response attends 40th RIMS (Risk and Insurance Management Society) Annual Conference in New Orleans.


RCI reaches 30 million in revenue


Fleet Response moved to:
4141 Rockside Road, Independence, OH


November '03

Rental Concepts Inc. and Integrated Vehicle Systems combine under one name, Fleet Response. The name change is part of a corporate identity restructuring designed to integrate the companies’ comprehensive services.

Fleet Response Mission:

It is the mission of Fleet Response to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence.



December '03

Fleet Response hosts Inaugural Advisory Board Meeting

The goals of Advisory Board Meetings were, and continue to be, to strengthen current relationships, receive input on continuous improvements within Fleet Response and the services provided, facilitate a round-table discussion with Risk/Fleet managers to discuss services, both existing & potential, that will benefit our clients and provide product education and promotion.

September '04

Fleet Response receives I-Car Certification


Fleet Response joins National Safety Council

The National Safety Council saves lives by preventing injuries and deaths at work, in homes and communities, and on the roads through leadership, research, education and advocacy.


2005 - 2009

February '05

Fleet Response receives SAS 70 Certification

SAS No. 70 (also commonly referred to as a “SAS 70 Audit”) is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes. In today’s global economy, service organizations or service providers must demonstrate that they have adequate controls and safeguards when they host or process data belonging to their customers.

June '05

Fleet Response offers Comprehensive Safety Program Driver History Profile (DHP)


Using DHP, Fleet Response evaluates accident trends and make recommendations to minimize risk, liability and possible litigation. Driver History Profile includes: Request and review motor vehicle records electronically, assigning points according to motor vehicle record and accident infractions, safety training assignment and management, electronic notification of risk change to management and of training class requirements to drivers, web-based and behind-the-wheel training, nightly update of accident claim information, multiple search engines and reporting options, administrative tools including user and password maintenance.

February '06

Fleet Response celebrates 20th Anniversary
with 56 employees


December ' 06


Fleet Response moves corporate office to:
Corporate Plaza
6450 Rockside Woods Blvd.
S. Suite 250
Independence, OH

September '07

Myron Zadony becomes Co-Chairman
Scott Mawaka announced President & COO

June '08


Ownership Re-structure

August '08


Fleet Response Hosts Inaugural Safety Summit


Fleet Response reaches 50 million in revenueRCI-revenue-5omil

October '09


Office Expansion at Corporate Plaza

2010 - 2014

July '10

Fleet Response partners with its DHP clients
to provide safety training to over 50,000 drivers.

December '10


Fleet Response recognized as one of the fastest growing companies
in Northeastern Ohio on the Weatherhead 100 list



January '11

Fleet response reaches 58 million in revenueRCI-revenue-58mil

February '11

Fleet Response celebrates its
25th Anniversary with 72 employees