By partnering with Fleet Response, you are aligning yourself with a growing company that continually builds innovative processes for today's fleets. Fleet Response's comprehensive accident management and maintenance programs have interchangeable components, which create an exact match for your fleet. Our Custom Solutions, Responsive Customer Service Personnel and Aggressive Subrogation Recovery set us apart from our competition.
Responsive Customer Service Personnel with an Insurance Background: ‘Response’ is in our name and therefore, we strive to provide the best customer service in the fleet industry. Our team will become familiar with your specific parameters and repair requirements. They will offer quick and efficient responses to every need. The majority of our employees have extensive insurance, claims and/or subrogation experience. This offers you the opportunity to collaborate with a team that is not only knowledgeable in the repair process, but understands the importance of recovering money. As a company, Fleet Response is I-Car Gold Certified which requires every member of our claims team to be I-Car Gold or Platinum Certified. Additionally, all Adjusters are ASE Certified.
Custom Solutions: We understand that each fleet is different. We will work closely with you to offer custom products and solutions that work specifically for your fleet. We will take a consultative approach by reviewing your current process and needs to determine areas for improvement. We pride ourselves on developing custom solutions and reporting options. From the loss notice questions to repair parameters to billing format, you are able to determine how you want each claim handled and your data delivered.
Cost Reduction: Working with Fleet Response, you can be assured that our goal is to save you time and money. Our experienced team is trained to evaluate every cost from the repair process to rental cars to requested maintenance to ensure that you are not incurring an unnecessary expense. Implementing elements of our safety program will assist in reducing the number of preventable costly repairs. Lastly, we aggressively pursue repair dollars, rental costs, loss of use and diminished value for all subrogatable claims.